A High-Powered Committee consisting of the following:
decides on all the Grievances within 45 days of its receipt from the Personnel Grievance Officer(PGO) and thereafter informs the aggrieved person about the decision of the Committee within 7 days through the PGO. The decision given by the High-Powered Committee is final.
Anonymous complaints / Frivolous cases / others in respect of which inadequate supporting details are provided.
Cases involving decisions/policy matters in which the aggrieved has not been affected directly/indirectly.
Cases where quasi judicial procedures are prescribed for deciding matters or cases that are sub-judice.
A grievance which has already been disposed off by the High-Powered Committee.
Complaints of corruption. These are to be lodged separately with the Vigilance Officer.